Customer Care

In October 2019, I reported to Truworths ***** Department that an account has been opened **********ly using my details. I forwarded all the information they required even opened a ***** case with SAPS.

The service received thus far is mind blowing. On 14 April 2020 I received an SMS that the account has been handed over. I have an existing account with Truworths which was opened in 1997, why would I open an account with the same group on 2019. This should have been red flagged and they need not have approved the application.

The sad part about this is that Truworths has my details on their system, but failed to contact me to confirm the application before approving as the applicants details are not the same as what they have on file. Now that the account is in arears they can send me sms to say they have handed me over. If Truworths can sort this out as a matter of urgency I would greatly appreciate it.