1 reviews | Active since Jul 2018
******** Activities inside Truworths
Truworths store at Cresta Mall doesn't care about the safety of their customers judging by the pickpocketing incidents that's been happening in the store lately and I was fell victim to this yesterday when my purse disappeared from my handbag while checking the sale .Security just said she's unable to assist as there are no cameras inside the store
Thank you for bringing this matter to our attention.
At Truworths, providing our customers with an effortless and pleasant shopping experience is of fundamental importance to us and we were thus truly concerned to read of your recent experience.
As service excellence and providing our customers with an effortless shopping experience is of fundamental importance to us, Truworths will not hesitate to investigate any allegations. We do however regret that this incident happened in one of our stores, and therefore deemed it necessary to escalate your concerns raised for the attention of the respective Store Manager, who has apologized to you on behalf of Truworths.
Although it is the responsibility of the customers to protect their personal property, we wish to take this opportunity to express our regret at the misfortune of this incident.
We are pleased that you accepted our apology and thank you for your patronage. Should you requie assistance with any other matter of concerns, we encourage you to contact us on *** or via e-mail at ***.
Kind regards,
Truworths Online Team
Thank you for bringing this matter to our attention.
At Truworths, providing our customers with an effortless and pleasant shopping experience is of fundamental importance to us and we were thus truly concerned to read of your recent experience.
As service excellence and providing our customers with an effortless shopping experience is of fundamental importance to us, Truworths will not hesitate to investigate any allegations. We do however regret that this incident happened in one of our stores, and therefore deemed it necessary to escalate your concerns raised for the attention of the respective Store Manager, who has apologized to you on behalf of Truworths.
Although it is the responsibility of the customers to protect their personal property, we wish to take this opportunity to express our regret at the misfortune of this incident.
We are pleased that you accepted our apology and thank you for your patronage. Should you requie assistance with any other matter of concerns, we encourage you to contact us on *** or via e-mail at ***.
Kind regards,
Truworths Online Team