MS
MABORE S
1 reviews | Active since Feb 2015
25 Aug 2015, 14:19
credit still not updated.
I spoke to Lyn from Truworths in March 2015. She advised that they had incorrectly billed my account because I had already closed it and paid it up. Lyn assured me that the remaining balance was charged incorrectly and it would be Reversed . She said once its Reversed , my credit score will be updated. <br> <br> I was shocked to see on my credit record that I still owe R132, which I was advised that it would be Reversed . I'm so disappointed in the way my case has been handled. Please rectify this as soon as possible.<br>
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Truworths's replyOfficial
02 Sept 2015, 10:20Hello MSEABI,
Thank you for your post.
We acknowledge frustration in this regard and we sincerely apologise for not following up with Munnik Basson Da Gama (MBD), who was handling your account on our behalf, at the time of your query.
We have now escalated this matter to top management at MBD and we assure you that we will follow up until this matter is satisfactorily resolved.
Yours sincerely,
Lynn
Thank you for your post.
We acknowledge frustration in this regard and we sincerely apologise for not following up with Munnik Basson Da Gama (MBD), who was handling your account on our behalf, at the time of your query.
We have now escalated this matter to top management at MBD and we assure you that we will follow up until this matter is satisfactorily resolved.
Yours sincerely,
Lynn
Truworths's reply02 Sept 2015, 10:20
Official
Hello MSEABI,
Thank you for your post.
We acknowledge frustration in this regard and we sincerely apologise for not following up with Munnik Basson Da Gama (MBD), who was handling your account on our behalf, at the time of your query.
We have now escalated this matter to top management at MBD and we assure you that we will follow up until this matter is satisfactorily resolved.
Yours sincerely,
Lynn
Thank you for your post.
We acknowledge frustration in this regard and we sincerely apologise for not following up with Munnik Basson Da Gama (MBD), who was handling your account on our behalf, at the time of your query.
We have now escalated this matter to top management at MBD and we assure you that we will follow up until this matter is satisfactorily resolved.
Yours sincerely,
Lynn