1 reviews | Active since May 2019
Credit shock!
I am disappointed with Truworths in Springs at the Avenues. I app**** for a account online and it was approved. I went to the store yesterday and I got assisted by a lady who did not know what she was doing. She was told by another lady who works there that she was making a mistake and this would end up declining the account but instead the girl proceeded and it declined my application! I had to leave the store without explanation of what happened but then after that I found out that I couldn't open a account anywhere else because truworths declined me. I hate your store because I am a victim of unprofessional workers. Now my name is *****ed and I can't apply for credit anywhere for three months. U have ruined my name. I'm now unworthy of getting credit. I regret associating myself with your brand.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Upon receipt of your query we escalated your concerns raised to the relevant Management to investigate. We were advised that your application for a new account was unsuccessful as you did not meet the required criteria at this stage; however, you are welcome to re-apply after 3 months.
We are pleased to advise that you are now part of our loyalty program as a TruRoyalty cash member. As a TruRoyalty member, you can look forward to member only in store promotions, extra benefits, SALE, competitions, laybys and more.
We have subsequently attempted to contact you in this regard, but regret that we have been unsuccessful in our attempts. Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
Upon receipt of your query we escalated your concerns raised to the relevant Management to investigate. We were advised that your application for a new account was unsuccessful as you did not meet the required criteria at this stage; however, you are welcome to re-apply after 3 months.
We are pleased to advise that you are now part of our loyalty program as a TruRoyalty cash member. As a TruRoyalty member, you can look forward to member only in store promotions, extra benefits, SALE, competitions, laybys and more.
We have subsequently attempted to contact you in this regard, but regret that we have been unsuccessful in our attempts. Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team