Credit bureaus not updated accurately
Hi,
I have been monitoring my account and I found the following:
Compuscan- My account was last updated on 27/02/17. Really? What the ****??
Transunion- Account is showing a different amount to Experian and XDS.
Can someone please sort this out.
Thank you for your post and allowing us the opportunity to respond.
Truworths (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureaus on a monthly basis as required under by the National Credit Act (NCA).
We acknowledge receipt of your query, however despite our requests we have not received the requested documentation from you to conduct an investigation.
We urge you to forward this to us at your earliest convenience so that we may attend to the matter accordingly.
We would like to thank you for bringing this matter to our attention and should you have any further enquiries, please feel free to email us on *** or alternatively contact us on ***.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
Truworths (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureaus on a monthly basis as required under by the National Credit Act (NCA).
We acknowledge receipt of your query, however despite our requests we have not received the requested documentation from you to conduct an investigation.
We urge you to forward this to us at your earliest convenience so that we may attend to the matter accordingly.
We would like to thank you for bringing this matter to our attention and should you have any further enquiries, please feel free to email us on *** or alternatively contact us on ***.
Kind regards,
Truworths Online Team