1 reviews | Active since Nov 2017
****py ****** manager
So I've had an account at Truworths for over a decade, I don't even know how long actually and I have never had any problems with their service a lot of their staff know me in different branches all over Cpt that's how often I visit their stores. Today I had such bad experience when I was paying for my perfumes at the LTD at the V&A Waterfront that probably amounted to over R5 000.00 as I have a R17 000.00 credit at the store, they asked me to confirm my email address and I couldn't as I don't even have an email address I'm not a technological person so whenever I need it I just use my sister's which is the 1 I used to sign up on here. The manager her name is MISHKAH made me wait for over an hour making calls that didn't go anywhere, I gave her my I.D, passport & licence even but that still wasn't good enough confirmation she wanted "my email address" even when 1 of her colleagues told her she knows me she still wouldn't process with the purchase. I HAVE NEVER BEEN THAT UPSET, TRUWORTHS HAS LOST A VERY GOOD CUSTOMER I'M CUTTING MY CARD.
Thank you for your post and allowing us the opportunity to respond.
We always strive to provide our customers with an effortless shopping experience and service of international standards. Therefore we immediately escalated your query to the relevant management of the store mentioned in your post.
We have investigated this matter and we can confirm that the appropriate corrective action has been taken to ensure that this remains an isolated incident. We furthermore also sincerely apologise for any frustration or upset that was caused to you as a result of this matter.
We value your feedback and we would like to take this opportunity to thank you for your patronage. We are also pleased to note that you were able to successfully purchase the perfume at another one of our stores.
We trust that we were able to acceptably address this matter. Should you have any further concerns, please do not hesitate to contact us on *** or via email on *** .
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We always strive to provide our customers with an effortless shopping experience and service of international standards. Therefore we immediately escalated your query to the relevant management of the store mentioned in your post.
We have investigated this matter and we can confirm that the appropriate corrective action has been taken to ensure that this remains an isolated incident. We furthermore also sincerely apologise for any frustration or upset that was caused to you as a result of this matter.
We value your feedback and we would like to take this opportunity to thank you for your patronage. We are also pleased to note that you were able to successfully purchase the perfume at another one of our stores.
We trust that we were able to acceptably address this matter. Should you have any further concerns, please do not hesitate to contact us on *** or via email on *** .
Yours sincerely,
Truworths Online Team