1 reviews | Active since Sept 2013
Could not use my Account because of nothing
I went to buy cloths worth 4300 when i have credit of over 8000, I was send from pillar to post because apprarentley my accounts hasa technical error. I received a voucher in May for mother's day and was never informed that my card has a problem. I was in the shop for over 1hr speaking to Thasnima from head office and later for a guy whom I forgot the name. He then kept me on the phone confirming my details. I'm so angry right now as a valued customer of more than 10 yrs and my account being paid off and get treated like a **** who is not going to pay the 4k.If this is how customers are treated then I'm truly loyal to a wrong store. WHY KEEP ME ON THE PHONE FOR SO LONG JUST TO MAKE FUN OF ME. The reason they gave the supervisor was that it's late. If I come the next day it will still be late cause i have a job that sustains me to pay my bills hence I still have the card active I needed those cloths right now and not tomorrow. I want my clothes to be delivered to my door step or truworths to take responsibility for my petrol. Is it my problem that their system is not showing some of my information during that time of the day and if that is true.
Thank you for your post.
At Truworths, we take every necessary step to ensure that our valued customers are protected from any unauthorized purchases being made on their accounts. Therefore, we have policies and procedures in place, which our stores are required to adhere to at all times.
We acknowledge your frustration regarding this matter, but as your account has been dormant for a period of time, the store followed the correct procedure to contact our Call Centre before processing the sale on your account.
This being said, as you provided the correct information and had the required identification the above-mentioned process should not have been an inconvenience or delay. We have brought this matter to the attention of the Call Centre Manager to address.
We sincerely apologise for this experience and are pleased to confirm that arrangements were made using our Fashion Delivery service to have the requested items delivered to your preferred address within 3-5 working days.
Yours sincerely,
Lynn
Thank you for your post.
At Truworths, we take every necessary step to ensure that our valued customers are protected from any unauthorized purchases being made on their accounts. Therefore, we have policies and procedures in place, which our stores are required to adhere to at all times.
We acknowledge your frustration regarding this matter, but as your account has been dormant for a period of time, the store followed the correct procedure to contact our Call Centre before processing the sale on your account.
This being said, as you provided the correct information and had the required identification the above-mentioned process should not have been an inconvenience or delay. We have brought this matter to the attention of the Call Centre Manager to address.
We sincerely apologise for this experience and are pleased to confirm that arrangements were made using our Fashion Delivery service to have the requested items delivered to your preferred address within 3-5 working days.
Yours sincerely,
Lynn