WW
Wilmari W
1 reviews | Active since Apr 2015
10 Apr 2015, 14:58
Cost me money to cancel SPAM sms
I received a SPAM sms to open a new account- and the sms reads that I have to call the head office in order to OptOut if I don't want to receive any future sms's from Thruworths. I had to hold on for 4 min in order to do so. Why should it cost me money (call charges) and take up my time in order for you to stop sending me SPAM?<br> <br> I have never had an Truworhts account (or any account) nor app**** for one. So I don't know where they get my number from?
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Truworths's replyOfficial
15 Apr 2015, 15:19Hello Wilmari Wessels,
Thank you for notifying us of this matter and affording us the chance to clarify your concerns.
The promotional offers sent to you were by no means intended to cause any frustration and we can assure you that we adhere to the requirements stipulated by the Direct Marketing Association (DMA) at all times.
We acknowledge your dissatisfaction regarding this matter and can confirm that your cell phone number has been removed from our database. You should therefore no longer receive any communication from Truworths.
We regret that the correspondence sent was not received in the manner that it was intended, but we trust that we were able to adequately address you concerns.
Kind regards,
Lynn
Thank you for notifying us of this matter and affording us the chance to clarify your concerns.
The promotional offers sent to you were by no means intended to cause any frustration and we can assure you that we adhere to the requirements stipulated by the Direct Marketing Association (DMA) at all times.
We acknowledge your dissatisfaction regarding this matter and can confirm that your cell phone number has been removed from our database. You should therefore no longer receive any communication from Truworths.
We regret that the correspondence sent was not received in the manner that it was intended, but we trust that we were able to adequately address you concerns.
Kind regards,
Lynn
Truworths's reply15 Apr 2015, 15:19
Official
Hello Wilmari Wessels,
Thank you for notifying us of this matter and affording us the chance to clarify your concerns.
The promotional offers sent to you were by no means intended to cause any frustration and we can assure you that we adhere to the requirements stipulated by the Direct Marketing Association (DMA) at all times.
We acknowledge your dissatisfaction regarding this matter and can confirm that your cell phone number has been removed from our database. You should therefore no longer receive any communication from Truworths.
We regret that the correspondence sent was not received in the manner that it was intended, but we trust that we were able to adequately address you concerns.
Kind regards,
Lynn
Thank you for notifying us of this matter and affording us the chance to clarify your concerns.
The promotional offers sent to you were by no means intended to cause any frustration and we can assure you that we adhere to the requirements stipulated by the Direct Marketing Association (DMA) at all times.
We acknowledge your dissatisfaction regarding this matter and can confirm that your cell phone number has been removed from our database. You should therefore no longer receive any communication from Truworths.
We regret that the correspondence sent was not received in the manner that it was intended, but we trust that we were able to adequately address you concerns.
Kind regards,
Lynn