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christopher W
1 reviews | Active since Mar 2013
12 May 2015, 09:09
Copy and paste feedback from customer service
I asked a straight forward question on how much is the interest on a account. instead I get a copy of the terms and conditions copy and pasted. after all that pages there is still no answer to my question. my account is paid up. time to close it.
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Truworths's replyOfficial
13 May 2015, 16:24Hello christopher619,
Thank you for bringing this matter to our attention.
We were concerned to read that your e-mail was not dealt with seriously and in accordance with our high service standards. Our Customer Services Manager would like to apologise for this and she has assured us that the necessary disciplinary action will be taken against the consultant in question.
We are pleased to confirm that one of our Customer Services Consultants has been in contact with you to clarify your account query and that this matter has satisfactorily been resolved.
Our customers are important to us. We sincerely hope that you will reconsider closing your account as we value your support and would not like to lose you as an account holder after so many years.
Kind regards,
Chevola
Thank you for bringing this matter to our attention.
We were concerned to read that your e-mail was not dealt with seriously and in accordance with our high service standards. Our Customer Services Manager would like to apologise for this and she has assured us that the necessary disciplinary action will be taken against the consultant in question.
We are pleased to confirm that one of our Customer Services Consultants has been in contact with you to clarify your account query and that this matter has satisfactorily been resolved.
Our customers are important to us. We sincerely hope that you will reconsider closing your account as we value your support and would not like to lose you as an account holder after so many years.
Kind regards,
Chevola
Truworths's reply13 May 2015, 16:24
Official
Hello christopher619,
Thank you for bringing this matter to our attention.
We were concerned to read that your e-mail was not dealt with seriously and in accordance with our high service standards. Our Customer Services Manager would like to apologise for this and she has assured us that the necessary disciplinary action will be taken against the consultant in question.
We are pleased to confirm that one of our Customer Services Consultants has been in contact with you to clarify your account query and that this matter has satisfactorily been resolved.
Our customers are important to us. We sincerely hope that you will reconsider closing your account as we value your support and would not like to lose you as an account holder after so many years.
Kind regards,
Chevola
Thank you for bringing this matter to our attention.
We were concerned to read that your e-mail was not dealt with seriously and in accordance with our high service standards. Our Customer Services Manager would like to apologise for this and she has assured us that the necessary disciplinary action will be taken against the consultant in question.
We are pleased to confirm that one of our Customer Services Consultants has been in contact with you to clarify your account query and that this matter has satisfactorily been resolved.
Our customers are important to us. We sincerely hope that you will reconsider closing your account as we value your support and would not like to lose you as an account holder after so many years.
Kind regards,
Chevola