1 reviews | Active since Apr 2018
Contracting my simcard with RMCS without my consent
Hi,
I am so disappointed in you guys as you opened a contract account with RMCS without my consent. I recently lost my phone and when I tried to do a simswap with Vodacom I was told to contact RMCS because my simcard was contracted by you through them.I would like you to send me a copy of the signed agreement where I gave you consent to open a contract account through RMCS on my behalf and willl also like to get a copy of that voice recording.Be advised that this is affecting my business as my clients are no longer able to contact me due to the number being off.Be advised that I will seek legal help concerning this and bring this matter to a resolution. Can be contacted via email on **********
Thank you for your post.
As a customer services orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that our staff members are trained and provided with the necessary information to advise our customers of the applicable policy and procedure.
We have investigated your complaint and confirm that we stock handsets that are only paired with MTN sim cards, and that these are activated on the MTN database. By no means do we open contract accounts with MTN, or any other service provider, for or on behalf of customers.
For further assistance regarding this matter, we kindly request that you escalate this matter to either Vodacom or RMCS directly.
Kind regards,
Truworths Online Team
Thank you for your post.
As a customer services orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that our staff members are trained and provided with the necessary information to advise our customers of the applicable policy and procedure.
We have investigated your complaint and confirm that we stock handsets that are only paired with MTN sim cards, and that these are activated on the MTN database. By no means do we open contract accounts with MTN, or any other service provider, for or on behalf of customers.
For further assistance regarding this matter, we kindly request that you escalate this matter to either Vodacom or RMCS directly.
Kind regards,
Truworths Online Team