Constant Harrassment
<p>I constantly receive emails, sms's and calls demanding payment and threatening legal action. I've rep**** to 4 emails and attached proof of payment, I get a response each time saying you're attending to it, clearly you are not! I've now blocked any emails from your company. I phoned this morning and spoke to a gentleman who assured me there would be no more sms's, emails or calls. I've received yet another sms today and a call just now from someone who couldn't even get my surname right. THIS IS HARRASSMENT, I have paid you, get your affairs in order. This is absolutely disgusting.</p>
Thank you for your post.
We acknowledge your frustration regarding the arrears communication sent to inform you on the status of your account. We have reviewed your account and established that it was being handled by Blake and Associates on our behalf.
We therefore immediately liaised with the relevant management to investigate and address this matter. We were informed that you were subsequently contacted by their Collections Manager who has apologized for the manner in which you felt you were attended to and for the communication generated after your account was settled. Your contact details were further removed from their records.
We trust that we have adequately attended to this matter and apologize for any inconvenience caused. Please feel free to contact us on *** should you have any further inquiries, comments or suggestions.
Yours in service,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration regarding the arrears communication sent to inform you on the status of your account. We have reviewed your account and established that it was being handled by Blake and Associates on our behalf.
We therefore immediately liaised with the relevant management to investigate and address this matter. We were informed that you were subsequently contacted by their Collections Manager who has apologized for the manner in which you felt you were attended to and for the communication generated after your account was settled. Your contact details were further removed from their records.
We trust that we have adequately attended to this matter and apologize for any inconvenience caused. Please feel free to contact us on *** should you have any further inquiries, comments or suggestions.
Yours in service,
Truworths Online Team
Despite the account displaying 'satisfied' on your systems, I'm yet again receiving emails threatening legal action and handover.
Despite the account displaying 'satisfied' on your systems, I'm yet again receiving emails threatening legal action and handover.