CONFUSED SERVICE DELIVERY

<p>On Saturday 4 February I went to Truworths Promenade branch Mitchells Plain to close my account after being embarrassed at The Blue Route branch. My was account was overpaid by R153.83 and the cashier said I will get a refund. She then called 'head office' which took nearly 20 minutes to eventually answer her call. The person on the other end I was on debt review therefore I cannot get MY MONEY back untill I can prove I am no longer on debt review. I told the cashier I exited debt review i March 2016 already. Further to this I continued to purchse from Truworths all the debt review period 2 ********** with no problems. Suddenly one day at Blue Route they would not finish my purchase as they only now discovered I am/was under debt review. It took them more than 3 years to discover this!</p> <p>I have always paid Truworths myself from MY bank account and not the NPDA or any other agency. So why on earth must I now prove I am no longer under debt review to get MY OWN HARD EARNED money back. It was paid directly via EFT every month from my bank account. I want MY MONEY back without delay.</p>