1 reviews | Active since Nov 2009
Condescending Response to escalation
I had such a bad experience in your store - I returned goods to the value of R850 and according to my last proof of payment showed a further R540 Credit available. I decided to browse the sale goods and found a few items - when I got to check out was told I am R1500 over my Credit limit as the limit was a temp limit that had expired. However I was sent sms's and e-mails inviting me to view the sale items - why bother if you can not communicate that the temp credit limit had expired. When I asked to talk to the manager a lady Maureen was called that spinned me the same story I asked if this could not be resolved and very condensendingly tells the check out clerk to HQ maybe they can explain it beter - as if I am the dumb one...what a liberty ... as soon as my account is paid up trust me Truworths you will never see me again...
Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration in this regard however wish to advise that in line with our credit agreement, Truworths may in its discretion temporarily increase a customer's credit limit in response to a request from the customer to make a purchase over-and-above their credit available at the time. Truworths will authorize the sale provided that the account meets the qualifying criteria. This is printed on the point-of-sale docket and accepted by the customer when he/she signs the docket authorizing the purchase.
Our purpose with sending you the promotional SMS was to inform you of the sale thus keeping you updated with the latest offering available at our stores.
We regret any disappointment caused to you in this regard as it was not intention to do so.
Our customers are important to us and we trust that we were able to clarify your concerns in this response. Please feel free to contact us on *** or via email at ***.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration in this regard however wish to advise that in line with our credit agreement, Truworths may in its discretion temporarily increase a customer's credit limit in response to a request from the customer to make a purchase over-and-above their credit available at the time. Truworths will authorize the sale provided that the account meets the qualifying criteria. This is printed on the point-of-sale docket and accepted by the customer when he/she signs the docket authorizing the purchase.
Our purpose with sending you the promotional SMS was to inform you of the sale thus keeping you updated with the latest offering available at our stores.
We regret any disappointment caused to you in this regard as it was not intention to do so.
Our customers are important to us and we trust that we were able to clarify your concerns in this response. Please feel free to contact us on *** or via email at ***.
Kind regards,
Truworths Online Team