Compliant against Truworths Kolonade and Sumsang

I am writing to formally lay a compliant against Truworths Kolonade and Samsung Pretoria.

I purchased a phone last year 13/03/2023 the phone software was not working properly after a few months, the phone kept on changing color from being, black, blue, red etc. I returned the phone in August 2022.

When I returned the phone to Truworths they said Samsang refused to fix the phone and said I must pay them R1756.03 this is more than half of the value of the phone. I do not understand why as the phone was still under warranty.

I than asked my lawyers (clientele) for assistance but didn't really get any assistance they advised that I must report this matter to consumer protection act and get a second assessor to check the phone I have asked for the phone but couldn't do this as no one is giving me my phone back . This is really sad cause I was paying for a phone that:

1. The phone which is not working. 2. A phone which I never got back

I have called, emailed numerous times to Truworths and Sumsang about this matter the manger from Samsung was very rude and not helpful, I reported this at Truworths as I purchased the phone from them but I am sitting with no phone which I have paid for with interest on my account.

Samsang refused to fix my phone while the phone was still under warranty I mean if the phone keeps changing color this is clearly a software problem and Truworths is doing nothing about it !!! why cant you honor the the customer for the services the paid for . I was tired of calling, emailing both Truworths and Samsung,I asked that the store return the phone back as they do not want to fix it they said I must pay a rejection fee to get the phone back which I also feel it unfair how do you pay a rejection fee to try to get a second opinion on the phone never the less I paid the fee to get the phone back, because I was tired of the back forth. I went to the Truworths Kolonade store to find out where my phone is it's been more than three months since I paid for the rejection fee I haven't received the phone back since I have paid the rejection fee and 7 months since I have returned the phone. From Truwoths I do not have any email record but I was speaking to a guy who sells phones at Truworths I have been calling and going to the store about my phone since August till today. I have tried to attach all the evidence I have on the phone.

This is really abuse of a customer. Truworths has wasted my time and money this is really not fair I have wasted alot of money on petrol and phone calls just to get the phone back.

Please assist me to get my phone back working properly as I have paid for it.

Kind Regards

Katlego