Compliant

Good Morning

To whom it may concern

on the 25March 2018 , I went to Truworths in Brooklyn mall Pretoria. I purchased 1 item with my Brooklyn mall gift cards with each had R200.00(hundred) which amounted to R400.00.the item that I bought is R399.00.on the 06April 2018 I return the item bought because I was unhappy with it. we I got to the shop the cashier told me that I cannot get the money back because I have used the gift cards however they can only give me a credit note which will be used in any truworths stores. I failed to understand because I purchase the item with a mall gift card and I asked why didn't they raise it with the Brooklyn contact Centre that they cannot refund the amount to their gift cards , I had to call the manger to assist as me and the cashier had a misunderstanding to why didn't they reverse the money back to the gifts cards and I was told the their system cannot reserve the amount to the gift cards, thereafter the manger took the cards and did the copy for the cards and informed the cashier to reverse as credit card into the gift cards and it cash receipt that the money was back into the gift card. I contacted the Brooklyn information center where I purchase the gifts card to check the balance on the cards and they have advised the balance was 0.00 no amount was reversed. I also asked the information Centre if it is possible for truworths to refund the money back into the gift cards and they have advise that it is possible.

I am very disappointed that truworths failed to refund the money back and they are forcing me to purchase only in their store which the Brooklyn gift card allows you to purchase anywhere in Brooklyn mall.im in a situation that I don't have any item and I don't have my money back into my gift cards.

your urgent assist will be highly appreciated in this regard