Complaints regarding your agent

Good day, I hope you are well. I want to understand something about how Truworths train their agents. Are they trained to be rude, show no empathy, terrible telephone etiquettes? I really need to understand what really goes on when training is conducted. This is not the first time I have heard about how rude your agents and I have also had my share of agent being rude to me, but I can handle them but I am just gatvol now. I have tried to calm down and let it go but it has become too much now. My mother received a call today from a Ayanda calling from *** she was dramatic, rude, showing no work ethics. Again, i don't know if the agents are told to push their clients because of commission ( maybe that is no longer applicable because of covid). This is totally unexpectable and understandable wrong! I have been trying to contact your this number but could not get through. Utterly disappointed with this kind of service!!!!!!