Complaints

Bought a phone 15 November 2019 at Rosebank truworths realised the phone has a volume problem can't hear it ring nor hear someone on the line, when I first used it on the 23rd Nov. took the phone back to the shop today 25 November 2019 was told that 7working days has passed to returned the phone back. *can I please get clarity of the 7 working days* I find the staff member who dealt with me very unhelpful. She told I can only sign in the the for repairs and that I will only have the phone back in March 2020 which I find very unacceptable. Manager was also unhelpful. Can I please get clarity on this.

Thank you