LT
Lesego T
1 reviews | Active since Jan 2010
30 Oct 2015, 13:05
Complaint number 24893
I'm now fed up of Truworths customer service.it's beyond nonsense.I've been calling over and over trying to get my refund and its seems impossible to get my money back, i returned an item on the 09/10/2015- at store number 135,to employee number ***.Transaction no ***.On the day of the refund the cashier told me that she didn't have money on the till and i said its ok,she can put money on the card i purchased with \a Cheque Card"but somehow I'm not getting my money back"
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Truworths's replyOfficial
02 Nov 2015, 16:29Hello Lesegot,
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and therefore conducted an investigation into your concerns raised.
Upon reviewing this matter, we can confirm receipt of the mentioned complaint. We further verify that the manager of the store in question was in contact with you on 29 October 2015, to confirm that the mentioned refund reflects on the stores bank report, therefore the mentioned documentation is required in order for our Finance department to investigate this matter for you.
We have attempted to contact you in this regard but were unsuccessful in our attempts. We have further sent you an email and are currently awaiting your reply.
We trust that we will be able to adequately resolve this matter upon receipt of your response.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and therefore conducted an investigation into your concerns raised.
Upon reviewing this matter, we can confirm receipt of the mentioned complaint. We further verify that the manager of the store in question was in contact with you on 29 October 2015, to confirm that the mentioned refund reflects on the stores bank report, therefore the mentioned documentation is required in order for our Finance department to investigate this matter for you.
We have attempted to contact you in this regard but were unsuccessful in our attempts. We have further sent you an email and are currently awaiting your reply.
We trust that we will be able to adequately resolve this matter upon receipt of your response.
Kind regards,
Lynn
Truworths's reply02 Nov 2015, 16:29
Official
Hello Lesegot,
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and therefore conducted an investigation into your concerns raised.
Upon reviewing this matter, we can confirm receipt of the mentioned complaint. We further verify that the manager of the store in question was in contact with you on 29 October 2015, to confirm that the mentioned refund reflects on the stores bank report, therefore the mentioned documentation is required in order for our Finance department to investigate this matter for you.
We have attempted to contact you in this regard but were unsuccessful in our attempts. We have further sent you an email and are currently awaiting your reply.
We trust that we will be able to adequately resolve this matter upon receipt of your response.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and therefore conducted an investigation into your concerns raised.
Upon reviewing this matter, we can confirm receipt of the mentioned complaint. We further verify that the manager of the store in question was in contact with you on 29 October 2015, to confirm that the mentioned refund reflects on the stores bank report, therefore the mentioned documentation is required in order for our Finance department to investigate this matter for you.
We have attempted to contact you in this regard but were unsuccessful in our attempts. We have further sent you an email and are currently awaiting your reply.
We trust that we will be able to adequately resolve this matter upon receipt of your response.
Kind regards,
Lynn