1 reviews | Active since Sept 2018
complaint about Truworths staff Chwayita no Surname
today on the 17th of September I went to Truworths in Mdantsane to return a purchase she had made for me, a adidas sneaker of which I saw that the glue was starting to come off. we waited for the store manager named Chwayita who refused to give us her surname and said shes the only chwayita that works at the store my sister said she need to wear her name tag and she said she doesnt have to and its at the office she said she sees nothing wrong with the sneakers and I asked would other people see theres something wrong yet she doesnt she said we will have to wait for another person to check the sneakers but hes not available at the moment we when will he be available she said she doesnt know and she was very cheeky and its not the first time my sister the account holder has been complaining about her. she told us to leave the sneakers behind and she will call the account holder if the other person agrees that the glue is really coming off... please help my sister out as she has vouched to never buy at truworths mdantsane again because her complaints go nowhere.. all in all we left the sneakers at the shop and she did not bother taking my sisters contact numbers
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to our fashionable, quality-conscious customers. We would also like to assure you that Truworths’ Returns Policy is fully compliant with the Consumer Protection Act (CPA).
When merchandise presents with a potential quality issue, it may be returned within six months from the date of purchase, provided that valid proof of purchase is presented. The item/s is then subsequently assessed in store by the Manager. However, should the Manager not be able to make a conclusive decision, the item/s is then sent to our Quality Assurance Department at our Head Office.
We confirm that the mentioned shoes were assessed in store, and that you were informed that the matter will be further escalated for the attention of the respective Area Manager.
We regret the manner in which you felt your concerns were addressed in store, as it was not the intention of the staff to do so. We furthermore confirm that you will however be contacted as soon as the Area Manager has further evaluated the shoes, and the outcome to your query decided.
Regards,
Truworths Online Team
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to our fashionable, quality-conscious customers. We would also like to assure you that Truworths’ Returns Policy is fully compliant with the Consumer Protection Act (CPA).
When merchandise presents with a potential quality issue, it may be returned within six months from the date of purchase, provided that valid proof of purchase is presented. The item/s is then subsequently assessed in store by the Manager. However, should the Manager not be able to make a conclusive decision, the item/s is then sent to our Quality Assurance Department at our Head Office.
We confirm that the mentioned shoes were assessed in store, and that you were informed that the matter will be further escalated for the attention of the respective Area Manager.
We regret the manner in which you felt your concerns were addressed in store, as it was not the intention of the staff to do so. We furthermore confirm that you will however be contacted as soon as the Area Manager has further evaluated the shoes, and the outcome to your query decided.
Regards,
Truworths Online Team