Complaint about Truworths Alex Mall

Good day

Complaint about Truworths Alex Mall

On the 05 /08/2021 at 17:19:59 I bought a Men white Textured Slim shirt which was on 50% sale at Truworths Alex Mall. I bought this shirt for my husband, but unfortunately we found that it is a small size upon him fitting. When I bought this Shirt it wasn’t as neat and tidy as it was supposed to be ,but because it was the only biggest size left and it was affordable , I took it as I though it will fit him, however I asked the supervisor “Maropene” wanting to know if I buy it as it is, will they accept it back being in the same condition as it was and will they not give me any hassles , so the lady assured me that they will take it back as it is , as long as I return it within 30days. I tried to return it to the store yesterday on the 18/08/2021 but they refused to take it back saying it has been worn, this is not true and they know it. Now that I am returning it she is changing her story and not willing to take it back as promised upon sale. I wouldn’t have bought it had I have known that she was lying and not being honest with me.

I am stuck with a men small size shirt that I have spent R320.00 for it and don’t know what to do with it. I trusted Truworths to be the best store when I left all these other stores to shop there, trusting that their service is up to standard and that they treating their customers fairly only to find that I was wrong instead it is the other way round.

Upon returning the Shirt, Maropene went to call the Area manager by the name of Mr. AM Nizaar who also gave me an attitude upon his arrival, they were both talking to each as if I don’t exist also making decisions that they are not taking it back not involving me in the conversation and Maropeng left immediately afterwards. I waited there like a stupid for a long time but Nizaar still didn’t bother to ask me what happened so that I can explain my side of the story, he was not interested in what I had to say with the look of his body posture as there was no eye contact , . Even though I could see that he was not interested, I eventually asked him if I can explain my side of the story and he said ok but still not listening attentively as he continued to checked the shirt, he folded it, he put it back inside the Truworths plastic bag, he put it on the counter and he just stood there folded his arms and looked me in the eyes without saying anything as if I am wasting his time. I asked him what is the solution to the matter only then he said that they can’t take it back and he denied a replacement. I took the plastic bag, feeling worthless and disappointed because of the bad service I got from both Maropene and Nizaar and I left the store.

NB: I want my full refund due and a compensation for pain and suffering as per the reasons below: • I was misinformed / Mislead by your supervisor “Maropene” who failed to give me the correct information at sales stage. • I have a right to return goods if they don’t serve the purpose, the shirt does not meet any particular purpose because it is a small size. • I have returned the shirt within 30 days cooling off period being in the same condition that was accepted upon purchase but it was not accepted back. • Your Supervisor took advantage of me, used false information that lead me into buying a shirt for her self-gain, she took an n advantage and didn’t respect the lack of commercial experience of a consumer and exploited lack my knowledge. • Your area managers must at all times render services honestly, fairly and with due skill, care and diligence and must not imply any unprofessionalism. • I feel that my consumer rights were violated since I was misinformed, disrespected and undermined as a consumer by both your supervisor (Ms. Maropene) her Area manager (Mr. AM Nizaar). This caused me pain and suffering emotionally and financially. Please provide me with feedback so that when I take the matter further to the ombudsman have all the information I need.

Regards

Johannah Cele

Cell: *** /alternative number ***( husband) Email: ***