COMPLAINT ABOUT CUSTOMER SERVICE AND NOT QUALITY PRODUCT

To whom it may concern My Full Names: Vusimuzi Themba Mnisi. I hereby writing to you complaining about the poor service I received at Truworths Store at Mamelodi Crossing Branch. I bought 3 pairs of shoes on the 09/10/23 at truworths store one pair torn the soles somewhere towards the end of march 2024 while I was out of the province, I called customers service to complain and I was told that I should return the shoes to the store I bought since I didn't have the receipt with me. on my return when I got back home I took the shoes to the store but the store Manager by the name of Jimmy refused to help me. He told me that its over six month I tried to explain to him that I called customers service around 5 month end and I was advised I should come to the store on my return since I did not have the receipt with me. the he told to take my shoes he will forward the matter to the regional manager it was on the 31 May 2024. I waited for a month without any respond then I called him to check he told me that he will do follow up as the regional manager takes time to come to the store unless if the is a matter to attend. I asked him if my matter is not important to be attended? He didn't respond then I requested for the regional manager then he said he will call me tomorrow with a feedback. I received a call from manager Jimmy then he told me that the regional manager says the is nothing he can do to help I should come take my shoes. I told him that I wont come and I'm taking the matter forward the he said ok. I called customer service to complain and I was advised to escalate my matter to complaint department. I emailed (*** & *** ) on the 02/07/2024 even today the matter is not solved, I checked with them 3 times on month ends and every time I'm told that my matter will be forwarded to the relevant person. My complain is about poor service and non quality products does it takes over 3 month without any and help and feedback?