Complaint

I have an account with Thruworths for the past 8 years. This year will be the first time that I am not able to make a payment on my account due to the fact that I am affected by the current pandemic and have not been receiving any salary since May 2020. I did however tried to make payments on the account as to when and how I could. That was not good enough for Thruworths they kept calling me demanding for more money. I have explained my situation numerous times. I was informed that I have a protection cover on the account they wouldn't assist me with that either. Thruworths now handed me over to their legal department.They keep calling me every hour of every day of the week.. I am actually starting to feel harrased by Thruworths I keep explaining my situation to them. I have been a loyal customer to Thruworths for years and this is the kind of treatment I am receiving during this most difficult time. I never said that I will not pay I am in a situation where I can not afford to pay now.