GG
Goanetse G

1 reviews | Active since Apr 2019

03 Apr 2019, 08:10

complaint

Bad attitude from the store manager

0
Replies (2)
Truworths
Truworths's reply03 Apr 2019, 09:23
Official
 We acknowledge receipt of your review and appreciate you getting in touch with us. 

We will investigate your concerns raised and will provide you with feedback soon. 

Kind regards,

Truworths Online Team

Best regards,

Truworths
Truworths's reply03 Apr 2019, 15:59
Official
 At Truworths, customer service excellence is of primary importance to us and we thank you for informing us of your recent experience. 

Our consultants and Management team are trained to professionally and efficiently assist our customers at all times. We have therefore escalated this matter to the relevant Area Manager to attend to. 

Following the communication you had with the relevant Area Manager, we can confirm that your query was discussed. 

We wish to apologise for the service you have received, and hope to see you soon back to our stores. 

Sincere apologise, 

Truworths Online Team 

Best regards,