1 reviews | Active since Aug 2018
Complaint
I'm a secondary card holder,meaning that the card owner gave truworths my details so i can do purchases on his account,when he is not there.I manage the account very good.My husband is a business person,always busy and i,m the one who make payments and do purchases.I went to Clearwater to make a purchase only to find that the card was blocked.The reason being my last purchase was R3000 and something rands.I have a credit of more than R9000 but if i make a purchase of R3000 the account is blocked.They wanted to speak to the acc holder which is my husband who was not there at that moment.How come do they give us secondary cards whereas they dont trust us.As a secondary card means my spouse gave permission for me to purchase with that card,he knew he will not be available always to come and do shopping with me.
Thank you for your post. We value your feedback and the opportunity to respond.
It is concerning to read that you did not have the convenient and pleasant shopping experience, we strive to offer our customers, during your visits to our stores.
We acknowledge your frustration regarding the procedure that our stores are required to follow in terms of any blocked accounts; however wish to advise that this process is in place for the protection of the account holder’s account. Further to this we also confirm that the reason for the account being blocked has been communicated to you.
We are however pleased that the main account holder will be going in to store soon, in order for this matter to be resolved.
We trust that we have clarified your concerns and adequately attended to this matter for you.
Kind regards,
Truworths Online Team
Thank you for your post. We value your feedback and the opportunity to respond.
It is concerning to read that you did not have the convenient and pleasant shopping experience, we strive to offer our customers, during your visits to our stores.
We acknowledge your frustration regarding the procedure that our stores are required to follow in terms of any blocked accounts; however wish to advise that this process is in place for the protection of the account holder’s account. Further to this we also confirm that the reason for the account being blocked has been communicated to you.
We are however pleased that the main account holder will be going in to store soon, in order for this matter to be resolved.
We trust that we have clarified your concerns and adequately attended to this matter for you.
Kind regards,
Truworths Online Team