Complaint!!!!!
I have on numerous occasions requested my debit order to be taken off my account on the FIRST of every month. I have telephonically contacted as well as visited truworths stores on various occasions requesting the same.
This is the fourth month where a debit order has gone off on the incorrect date, as a result, this has left my banking account in the negative and therefore incurring me unnecessary bank charges, and affecting my credit record.
Please contact me to rectify the same. I will be taking this further.
Regards, Monique de La rey
Thank you for your post. We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
We have investigated your concerns raised, and subsequently confirm that the adjustments to the debit order payment dates were automatically made by our system.
We sincerely apologise for any inconvenience and frustration caused as a result of this matter, however, confirm that we corrected your debit order date to the 1st of each month, as per your request.
We trust that we were able to acceptably address this matter for you. Should you have any further queries or concerns, pleases feel free to contact us.
Kind regards,
Truworths Online Team
Thank you for your post. We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
We have investigated your concerns raised, and subsequently confirm that the adjustments to the debit order payment dates were automatically made by our system.
We sincerely apologise for any inconvenience and frustration caused as a result of this matter, however, confirm that we corrected your debit order date to the 1st of each month, as per your request.
We trust that we were able to acceptably address this matter for you. Should you have any further queries or concerns, pleases feel free to contact us.
Kind regards,
Truworths Online Team