Complaining about service

Good morning I trust this message finds you well . This is a concerned client ,who has been calling the truworths for the past 2 hours , the numbers were changed too *** ,whereas it used too be *** 0r 8( it has not been updated on Google) . This morning God their new numbers from the help desk however without success no one is picking up .

A few minutes called truworths man on *** I explained too the agent that I'm unable too get through successfully, the agent was not keen in assisting Me as the tone and whole feedback was not satisfactory, he suggested that I send them an email. I think the staff should be cushioned on telephone etiquette. I told the agent at truworths man that the service is pathetic

I'm concerned that I cannot get through too truworths new numbers. I need to enquire if they have an Estee lauder product before coming .

Please assit urgently