LS
Lebogang S
1 reviews | Active since Nov 2015
09 Nov 2015, 16:35
Complain
I have been a customer of truworths since 2005,I never skip a payment on my account but today the treatment that i got from a manager its unacceptable.I bought two perfumes today but I could not test them before, because there was no test strips and when i asked for the test strips they told me to talk to the manager when i call the manager she said she is too busy.
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Truworths's replyOfficial
11 Nov 2015, 09:25Hello lebogang#8212,
Thank you for bringing your concerns to our attention.
We acknowledge your frustration and therefore wish to extend our sincere apologies for the manner in which you felt your query has been handled at the store in question.
We believe that the Area Manager has been in contact with you to apologize for your experience and was able to satisfactorily attend to this matter for you. We can assure you that your concerns will be addressed in earnest with the consultant responsible and the appropriate remedial measures will be taken.
We trust that we have adequately responded to your query and hope to see you in our stores again soon.
Yours sincerely,
Lynn
Thank you for bringing your concerns to our attention.
We acknowledge your frustration and therefore wish to extend our sincere apologies for the manner in which you felt your query has been handled at the store in question.
We believe that the Area Manager has been in contact with you to apologize for your experience and was able to satisfactorily attend to this matter for you. We can assure you that your concerns will be addressed in earnest with the consultant responsible and the appropriate remedial measures will be taken.
We trust that we have adequately responded to your query and hope to see you in our stores again soon.
Yours sincerely,
Lynn
Truworths's reply11 Nov 2015, 09:25
Official
Hello lebogang#8212,
Thank you for bringing your concerns to our attention.
We acknowledge your frustration and therefore wish to extend our sincere apologies for the manner in which you felt your query has been handled at the store in question.
We believe that the Area Manager has been in contact with you to apologize for your experience and was able to satisfactorily attend to this matter for you. We can assure you that your concerns will be addressed in earnest with the consultant responsible and the appropriate remedial measures will be taken.
We trust that we have adequately responded to your query and hope to see you in our stores again soon.
Yours sincerely,
Lynn
Thank you for bringing your concerns to our attention.
We acknowledge your frustration and therefore wish to extend our sincere apologies for the manner in which you felt your query has been handled at the store in question.
We believe that the Area Manager has been in contact with you to apologize for your experience and was able to satisfactorily attend to this matter for you. We can assure you that your concerns will be addressed in earnest with the consultant responsible and the appropriate remedial measures will be taken.
We trust that we have adequately responded to your query and hope to see you in our stores again soon.
Yours sincerely,
Lynn