ZK
Zolisa K
1 reviews | Active since Jul 2011
24 Jun 2019, 15:45
Complain
I went to truworths maponya to return a pair of boots that I bought on the 13/06/2019 at cresta . reason for return the sole on the boot was fading and I only worn it once l, the manager on the day which was on the 15th June 2019 refused to credit back the item she inforced that she will not return it she will send it to qualify check , i then advise her that i pno longer want the boots she insisted I then left .she had an attitude which made me so upset . I didnnt expect that from the manager especially that I am a very loyal truworths customer .
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Truworths's replyOfficial
09 Jul 2019, 15:31 Truworths aims to provide high-quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure continuity, we have a team of technologists who focus on ensuring that garments are rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented.
Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for further inspection.
We have been in contact with management at the Maponya Mall and were advised that your shoes have been sent to our Quality assurance department for further evaluation. We have tried to contact you but have been regrettably unsuccessful in our attempt.
We thank you for your patronage and trust that the matter will be satisfactorily resolved soon.
Yours sincerely, Truworths Online Team
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented.
Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for further inspection.
We have been in contact with management at the Maponya Mall and were advised that your shoes have been sent to our Quality assurance department for further evaluation. We have tried to contact you but have been regrettably unsuccessful in our attempt.
We thank you for your patronage and trust that the matter will be satisfactorily resolved soon.
Yours sincerely, Truworths Online Team
Best regards,
Truworths's reply09 Jul 2019, 15:31
Official
Truworths aims to provide high-quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure continuity, we have a team of technologists who focus on ensuring that garments are rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented.
Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for further inspection.
We have been in contact with management at the Maponya Mall and were advised that your shoes have been sent to our Quality assurance department for further evaluation. We have tried to contact you but have been regrettably unsuccessful in our attempt.
We thank you for your patronage and trust that the matter will be satisfactorily resolved soon.
Yours sincerely, Truworths Online Team
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented.
Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for further inspection.
We have been in contact with management at the Maponya Mall and were advised that your shoes have been sent to our Quality assurance department for further evaluation. We have tried to contact you but have been regrettably unsuccessful in our attempt.
We thank you for your patronage and trust that the matter will be satisfactorily resolved soon.
Yours sincerely, Truworths Online Team
Best regards,