PB
Priscilla B
1 reviews | Active since Jun 2017
28 Aug 2019, 13:21
Collections
Consultants calling are abrupt & blatantly rude. This is unacceptable.
Helpful (0)
Replies (2)0
Replies (2)
Truworths's replyOfficial
28 Aug 2019, 14:07We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply28 Aug 2019, 14:07
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
04 Sept 2019, 13:14Thank you for your post.
We were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you. The service described in your post is unacceptable and not in line with the standards we set for ourselves.
We have escalated this matter to the consultant’s superiors and were advised that they tried contacting you to address your concerns raised but have been unsuccessful in their attempt. We assure you that the matter will be addressed with the consultant in question.
In addition, we sincerely apologise for any inconvenience that was caused to you.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
We were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you. The service described in your post is unacceptable and not in line with the standards we set for ourselves.
We have escalated this matter to the consultant’s superiors and were advised that they tried contacting you to address your concerns raised but have been unsuccessful in their attempt. We assure you that the matter will be addressed with the consultant in question.
In addition, we sincerely apologise for any inconvenience that was caused to you.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
Truworths's reply04 Sept 2019, 13:14
Official
Thank you for your post.
We were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you. The service described in your post is unacceptable and not in line with the standards we set for ourselves.
We have escalated this matter to the consultant’s superiors and were advised that they tried contacting you to address your concerns raised but have been unsuccessful in their attempt. We assure you that the matter will be addressed with the consultant in question.
In addition, we sincerely apologise for any inconvenience that was caused to you.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
We were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you. The service described in your post is unacceptable and not in line with the standards we set for ourselves.
We have escalated this matter to the consultant’s superiors and were advised that they tried contacting you to address your concerns raised but have been unsuccessful in their attempt. We assure you that the matter will be addressed with the consultant in question.
In addition, we sincerely apologise for any inconvenience that was caused to you.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team