Collection Harassment

<p>At the beginning of August I made arrangements over the phone with collections that the instalment of R420.00 as stated in my statement would be settled on the last weekend of August, I was assured this phone call was recorded for security reasons <br /> Every day since this phone call I have received up to 5 calls per day asking for payment, some of these calls I have avoided and others I have begged and pleaded for the call centre agent to please save the note that the instalment would be settled BEFORE the end of the month.</p> <p>A payment of R500 was made against the account on the 28th of August, proof of payment was forwarded to collections, head office and customer services and while the money needed time to clear I accepted that I would still receive calls, 8am on a Sunday?? However after receiving yet another statement requesting the R420 instalment on the 30th of August as well as the continuing calls to my mobile as well as office, I do not comprehend how in the space of a few days you request an amount, a larger amount is paid, you ACKNOWLEDGE the payment and I am STILL receiving numerous calls a day?</p> <p>What is the point in making arrangements for payment when the recordings are deleted that very day?</p> <p>What is the point in acknowledging a payment when your call centre is not told and point blank refuses to make a note?</p> <p>I will be closing this account after 17 years Truworths, and for what? R500? Appalling harassment!</p>