Cold and uncaring

I would like to know why Truworths is the only entity during the current pandemic which is not concerned about the well-being and state of their customers as illustrated through their incessant harassment and threats to affect a change in credit status, as opposed to offering some sort of comfort or leniency in this unprecedented time. A customer of over 30 years, I have been paying a significant amount of my available and reduced income each month, as much as I am able, into my Truworths account and have received no utterance of thanks but a continual and insensitive reminder across all contact platforms at their disposal that my account is overdue.

If their insensitive and uncaring disregard for their customers continues on this trajectory I will be tempted to stop payment altogether. They are truly the worst out there and I will never spend another cent with their outlets, or those affiliated, once we emerge from this current debacle.

Just saying.