1 reviews | Active since Oct 2015
clothing exchange
I BOUGHT LEGGING AT TRUWORTHS ON THE 05/08/2015 MY MISTAKE WAS NOT FIITING THEM IT WAS MY SIZE AND THEY STRECH,I WAS WRONG AND I WENT TO EXCHANGE AT TRUWORTHS THE GLEN MALL AND I WAS TOLD TO RETURN THEM WHERE I BOUGHT AT EASTGATE MALL .MY DAD WAS SICK AT THE TIME AND PASSED ON ON THE 30/09/15 THINGS GOT HECTIC AFTER WARDS ONLY MANAGED TO GO TO TRUWORTHS ON THE 26 SEPTEMBER 2015 AND THEY REFUSE TO EXCHANGE IT BECAUSE THEY WERE 30 DAY OLD AND WAS TOLD TO SEE WHAT I DO WITH THEM I SNOOZE I LOOSE.THE PERSON WHO WAS HELPING ME WAS MAZANDI ZULU ***.TRUWORTHS IS A CLASSY REPUTABLE SHOP WHY WOULD THEY GIVE ME ATTITUDE AND REFUSE TO HELP / EXCHANGE,PLEASE HELP ME I NEED BIGGER SIZE OR SOMETHING ELSE THAT WILL FIT ME PLEASE
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration and wish to convey our sincerest condolences for your loss.
We were truly concerned to read about your experience, as customers are allowed to return merchandise at any of our stores provided that valid proof of purchase is presented and the merchandise complies with the terms and conditions of our Returns Policy.
We have therefore brought this matter to the attention of the relevant Store and Area Manager. We were informed that the Store Manager has contacted you to apologize for manner in which you were assisted and that you have agreed to return to store on Wednesday 28 October to return the mentioned garment.
We further wish to convey our sincerest apologies for the inconvenience caused and for the delay in our response. We further trust matter will be successfully resolved upon your return to our store.
Yours sincerely,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration and wish to convey our sincerest condolences for your loss.
We were truly concerned to read about your experience, as customers are allowed to return merchandise at any of our stores provided that valid proof of purchase is presented and the merchandise complies with the terms and conditions of our Returns Policy.
We have therefore brought this matter to the attention of the relevant Store and Area Manager. We were informed that the Store Manager has contacted you to apologize for manner in which you were assisted and that you have agreed to return to store on Wednesday 28 October to return the mentioned garment.
We further wish to convey our sincerest apologies for the inconvenience caused and for the delay in our response. We further trust matter will be successfully resolved upon your return to our store.
Yours sincerely,
Lynn