Closing a Truworths account is a nightmare, poor customer service and lack of sense of urgency.

I settled my Truworths account on the 12th of August 2025 and on the 13th of August i called and requested for a R32 rand amount which i overpaid to be written-off and for my account to be closed, and on the 15th of August 2025 i called Truworths head office again to follow-up and i was told that the account will be closed the same day and this wasn't done, i am extremely disappointed by the level of service i am getting from Truworths and i am now prepared to take further steps, i cannot be given false promises and the run-around when i am asking for such a simple thing.