1 reviews | Active since Feb 2017
Clearer terms for returns/refunds
My sister purchased a dress for me at a truworths in Johannesburg Eat Gate mall using her truworths account card and brought the item with her to pietermaritzburg with till slip,packaging and tag still attached to it .Whet I attempted to return the dress and exchange it for something else the person at the till told me I could not do this and this after going into the fitting room and trying on various dresses then going and stating in the long queue and this would have not happened had their terms been made clear from the beginning.That was not the only frustrating thing the lady at the till was so unprofessional and speaks to customers as if they're stupid I am not sure if they received customer care training because it is lacking.
Thank you for your post and allowing us the opportunity to attend to your query.
Whilst we acknowledge that your request to exchange the dress did not fully comply with our Returns Policy, we believe that this matter could have been handled in a different manner by our store.
Kindly note that in instances where the account holder purchases an item for a different recipient, a gift receipt can be requested to facilitate an effortless return for the recipient.
We have subsequently liaised with management at the relevant store to address the concerns raised in your post.
We are pleased to confirm that you will be returning to the store, and that this matter will be acceptably resolved for you.
We look forward to seeing you in our stores again soon!
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to attend to your query.
Whilst we acknowledge that your request to exchange the dress did not fully comply with our Returns Policy, we believe that this matter could have been handled in a different manner by our store.
Kindly note that in instances where the account holder purchases an item for a different recipient, a gift receipt can be requested to facilitate an effortless return for the recipient.
We have subsequently liaised with management at the relevant store to address the concerns raised in your post.
We are pleased to confirm that you will be returning to the store, and that this matter will be acceptably resolved for you.
We look forward to seeing you in our stores again soon!
Kind regards,
Truworths Online Team