CHEWING GUM
ON THE 21ST MARCH I VISITED EASTGATE MALL TO BUY SOMME CLOTHING AT TRUWORTHS. THE GUY THAT WAS WORKING AT THE TILL WHERE I PAID FROM WAS EATING THE CHAPPIES SO BAD EVEN BLOWING IT. IT REMINDED ME VALLMALL TRUWORTHS ALSO THERE IS A LADY WHO CHEW CHAPPIES LIKE SHE IS FIGHTING.<br> <br> WILL YOU KINDLY ASSIST STAFF WITH CUSTOMER CARE
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Truworths's replyOfficial
26 Mar 2015, 16:55Hello Ratsomo1974,
Thank you for affording us the opportunity to attend to your concerns, as we know that there is no justification for bad customer service.
We were concerned to read of your experience at one of our stores, and we therefore brought this to the attention of the relevant Store Manager to attend to.
The relevant Truworths consultant did indeed not act in accordance with the international service standards we strive to provide our valued customers at all times. Therefore, we assure you that the required corrective procedure will be followed, and the matter addressed with all the store consultants.
We believe that the Store Manager has been in contact with you to apologised to you for the incident.
We hope that we have acceptably attended to this matter for you. Should you require assistance with any other matter of concern, please feel free to contact us on 021- *** or e-mail *** and we will gladly assist.
Kind regards,
Charmaine
Thank you for affording us the opportunity to attend to your concerns, as we know that there is no justification for bad customer service.
We were concerned to read of your experience at one of our stores, and we therefore brought this to the attention of the relevant Store Manager to attend to.
The relevant Truworths consultant did indeed not act in accordance with the international service standards we strive to provide our valued customers at all times. Therefore, we assure you that the required corrective procedure will be followed, and the matter addressed with all the store consultants.
We believe that the Store Manager has been in contact with you to apologised to you for the incident.
We hope that we have acceptably attended to this matter for you. Should you require assistance with any other matter of concern, please feel free to contact us on 021- *** or e-mail *** and we will gladly assist.
Kind regards,
Charmaine
Truworths's reply26 Mar 2015, 16:55
Official
Hello Ratsomo1974,
Thank you for affording us the opportunity to attend to your concerns, as we know that there is no justification for bad customer service.
We were concerned to read of your experience at one of our stores, and we therefore brought this to the attention of the relevant Store Manager to attend to.
The relevant Truworths consultant did indeed not act in accordance with the international service standards we strive to provide our valued customers at all times. Therefore, we assure you that the required corrective procedure will be followed, and the matter addressed with all the store consultants.
We believe that the Store Manager has been in contact with you to apologised to you for the incident.
We hope that we have acceptably attended to this matter for you. Should you require assistance with any other matter of concern, please feel free to contact us on 021- *** or e-mail *** and we will gladly assist.
Kind regards,
Charmaine
Thank you for affording us the opportunity to attend to your concerns, as we know that there is no justification for bad customer service.
We were concerned to read of your experience at one of our stores, and we therefore brought this to the attention of the relevant Store Manager to attend to.
The relevant Truworths consultant did indeed not act in accordance with the international service standards we strive to provide our valued customers at all times. Therefore, we assure you that the required corrective procedure will be followed, and the matter addressed with all the store consultants.
We believe that the Store Manager has been in contact with you to apologised to you for the incident.
We hope that we have acceptably attended to this matter for you. Should you require assistance with any other matter of concern, please feel free to contact us on 021- *** or e-mail *** and we will gladly assist.
Kind regards,
Charmaine