1 reviews | Active since Jan 2013
charged twice
Ordered a coat which I was. Told would only be charged to my account when I fetch it. Within a week I was informed that I could fetch the item. It was charged already. Last week my husbandgot a call saying that something I ordered is at truworths. Today I get my account and I am charged twice for the item. How stupid is thheir sytem?iam charged from two stores for the same item! I want one of them reversed asap! Not just the price of the coat but the interest charges as well! Had I not checked I would of blindly paid for 2 of the same item!!! I have collected one so please sort this out ! I don't need 2 of the sme thing! Wonder how many people have been ****** this way? I don't have airtime to wastenor do I have time to go to a store! This is a big inconvenience to me now!
Thank you for your post and for the opportunity to attend to your concerns.
We have investigated your concerns raised and ascertained that the duplication of the order was as a result of it not being processed correctly on our side. We assure you that the matter has been addressed in earnest, to ensure that this remains an isolated incident.
Further to this we wish to advise that once an item is found, it is charged to the customers account as to ensure an effortless delivery process. As such we sincerely apologize if you have been misinformed in this regard.
We are pleased to confirm that the additional item was credited from your Truworths account on 22 July 2015 and the delivery fee has been waivered from your account. These transactions will reflect in your next statement.
Further to this we verify that there has been no interest charge as indicated in your statement sent 10 July.
We wish to once again apologize to you for any inconvenience caused as a result of this matter and trust that we have adequately attended to your query.
Yours in Fashion,
Lynn
Thank you for your post and for the opportunity to attend to your concerns.
We have investigated your concerns raised and ascertained that the duplication of the order was as a result of it not being processed correctly on our side. We assure you that the matter has been addressed in earnest, to ensure that this remains an isolated incident.
Further to this we wish to advise that once an item is found, it is charged to the customers account as to ensure an effortless delivery process. As such we sincerely apologize if you have been misinformed in this regard.
We are pleased to confirm that the additional item was credited from your Truworths account on 22 July 2015 and the delivery fee has been waivered from your account. These transactions will reflect in your next statement.
Further to this we verify that there has been no interest charge as indicated in your statement sent 10 July.
We wish to once again apologize to you for any inconvenience caused as a result of this matter and trust that we have adequately attended to your query.
Yours in Fashion,
Lynn