NN
Nokulunga N
1 reviews | Active since Oct 2011
05 Mar 2019, 12:03
Charged for items I never received
At Truworths Gateway I was charged for 2 items I did not receive. When I phoned the store the next day to enquire, the lady told me that their store never make such mistakes. I asked her to check their cameras before she can be so convinced and she never got back to me.
I logged the complaint to the Truworths callcenter with the *** and there was never any feedback. I phoned again on 14/02/2019 and they promised to get Mila Mlambo to phone me and that has never happened. Now I have to pay for items I never received.
This is a complete rip-off and ****************.
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Truworths's replyOfficial
06 Mar 2019, 10:03 Thank you for bringing your concerns to our attention. As we acknowledge your frustration experienced regarding the way in which your query has been attended to, we conducted an enquiry into your concerns raised. We have subsequently liaised with management at the relevant store, and we are pleased to confirm that your account has been credited and the matter was addressed accordingly with the relevant consultant. Furthermore, we sincerely apologise for any inconvenience caused as a result of this matter and hope that we have acceptably addressed your concerns raised. Sincere apologies, Truworths Online Team
Truworths's reply06 Mar 2019, 10:03
Official
Thank you for bringing your concerns to our attention. As we acknowledge your frustration experienced regarding the way in which your query has been attended to, we conducted an enquiry into your concerns raised. We have subsequently liaised with management at the relevant store, and we are pleased to confirm that your account has been credited and the matter was addressed accordingly with the relevant consultant. Furthermore, we sincerely apologise for any inconvenience caused as a result of this matter and hope that we have acceptably addressed your concerns raised. Sincere apologies, Truworths Online Team