1 reviews | Active since Feb 2015
CHARGED FOR ITEM THAT WAS NEVER RECEIVED!!!!
I ordered a jacket in PE via home delivery in April, it was dropped off at my local police station who had to call me to go pick it up there around 2 May. I went and paid in full for the jacket and its delivery. Since June I'm now being harassed by the collections department for a second jacket!! I've personally called Truworths on two occasions with promises of sorting this out, yet nothing is sorted!!! I went to my local store in Port Alfred who have been very helpful but they too are now frustrated because they don't get anywhere with there own head office in this regard!! They have called 3 times with promises to sort it out each time, but nothing has become of it. I now receive daily calls, smses and emails harassing me for a payment, saying I'm in arrears with interest being charged, I'm getting a bad credit record for something that isn't my fault. Is the company too *********** to sort out someone I've been complaining about since May???? Could someone please help me!!!!!!
Thank you for your post.
We were concerned to hear about your experience and therefore, upon receipt of your post conducted an enquiry into your concerns raised.
We established that your order was originally placed on 30 March 2015. The error pertaining to the duplication of your order occurred when the same order was processed twice by the collection store. We can assure you that this will be addressed with the relevant store manager.
We acknowledge your frustration with the garment being delivered to an incorrect address by our couriers, and sincerely apologise for the inconvenience caused. This being said, we have established that subsequent to the delivery of your parcel to the incorrect address, the second item was delivered to the correct address and our records indicate that you signed for the delivery.
We trust that we will be able to satisfactorily resolve this matter upon receipt of your reply.
Kind regards,
Lynn
Thank you for your post.
We were concerned to hear about your experience and therefore, upon receipt of your post conducted an enquiry into your concerns raised.
We established that your order was originally placed on 30 March 2015. The error pertaining to the duplication of your order occurred when the same order was processed twice by the collection store. We can assure you that this will be addressed with the relevant store manager.
We acknowledge your frustration with the garment being delivered to an incorrect address by our couriers, and sincerely apologise for the inconvenience caused. This being said, we have established that subsequent to the delivery of your parcel to the incorrect address, the second item was delivered to the correct address and our records indicate that you signed for the delivery.
We trust that we will be able to satisfactorily resolve this matter upon receipt of your reply.
Kind regards,
Lynn