1 reviews | Active since May 2015
Changing size of jacket
I purchased a jacket, it fitted in the store but I was wearing a vest. 3 days later I tried to wear the jacket again but this time with a jersey underneath and the jacket was too tight. At this time I had taken the price tag off and sprayed some deodorant on the jacket as I was about to go out with it, realizing that it was too tight. I purchased the jacket on the 28th of April and tried to exchange it for a bigger size today - the 1st of May. The store manager that I spoke to refused to exchange it because it smelt like deodorant. I told her that when other people try the jacket on in the store while having cologne on the smell will stay on the jacket - therefore it is irrelevant whether my jacket smelt of deodorant or not. I offered to take it the dry cleaners and she still said no. <br> <br> I just think that this experience at Truworths disappointed me and has put me off shopping there again. My plan was to exchange the jacket and buy some shoes - which I will not do because of the bad customer service I received as well as the attitude towards me. I expected a lot more from a large franchise as Truworths.<br> <br> Don't know if this was due to unskilled management or Truworths in general.
Thank you for your post.
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that it is accompanied by the original proof of purchase, the swing ticket is still attached and the item has not been worn or used.
We acknowledge your frustration regarding this matter, but unfortunately your return did not fully comply with our Returns Policy. This matter has been referred to the Manager at the store in question, and we were informed that your return could not be authorised as the swing tag was not attached and the garment had been worn.
We believe that the relevant Manager has advised you of this on the day the garment was returned. This policy is in place for your protection, as well as ours. It ensures that our customers are aware that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current . As a result, we deem it vital that it is adhered to at all times.
We regret that you are not pleased with the decision made, but hope that you will be able to understand our viewpoint in this issue.
Kind regards,
Lynn
Thank you for your post.
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that it is accompanied by the original proof of purchase, the swing ticket is still attached and the item has not been worn or used.
We acknowledge your frustration regarding this matter, but unfortunately your return did not fully comply with our Returns Policy. This matter has been referred to the Manager at the store in question, and we were informed that your return could not be authorised as the swing tag was not attached and the garment had been worn.
We believe that the relevant Manager has advised you of this on the day the garment was returned. This policy is in place for your protection, as well as ours. It ensures that our customers are aware that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current . As a result, we deem it vital that it is adhered to at all times.
We regret that you are not pleased with the decision made, but hope that you will be able to understand our viewpoint in this issue.
Kind regards,
Lynn