SK
Smilez K
1 reviews | Active since Jul 2019
10 Sept 2019, 11:08
CELLPHONE STILL UNRESOLVED ISSUE
I have been patiently awaiting a response from your end and quite frankly its been phone call after phone call of empty promises from an absent manager who is never available to give us the feedback he had promised to give us by Monday the 19th of August.
I'm really appauled at your disregard towards customers, we don't feel valued at all. Once this matter is resolved (if it ever will be), we are terminating our account with Truworths.
Please get us the feed back we need on this matter so we can all move forward with our lives. Is it really fair that I have been without a phone from the 28 of June 2019.
I await your response
Mbali Khumalo/Sifiso Mkhwa****
Helpful (0)
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Replies (2)
Truworths's replyOfficial
10 Sept 2019, 12:42We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply10 Sept 2019, 12:42
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
16 Sept 2019, 16:26Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant Management.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted and that this matter will be acceptably resolved for you.
We look forward to seeing you in our stores again soon!
Kind regards,
Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant Management.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted and that this matter will be acceptably resolved for you.
We look forward to seeing you in our stores again soon!
Kind regards,
Truworths Online Team
Truworths's reply16 Sept 2019, 16:26
Official
Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant Management.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted and that this matter will be acceptably resolved for you.
We look forward to seeing you in our stores again soon!
Kind regards,
Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant Management.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted and that this matter will be acceptably resolved for you.
We look forward to seeing you in our stores again soon!
Kind regards,
Truworths Online Team