1 reviews | Active since Jun 2015
cellphone repairs
I bought a Cellphone at truworths jhb CBD on the 07 April 2015 and after 3 weeks it was not charging until i took it back on the 03 of May 2015 then they told i will get a new phone. on the 19th of May i got a call from Truworths to come to collect the phone they cant give me a phone becouse it has streches when i ask where are the streched they said its only mtn who can see them. then Xolani ask me to sign if the phone must go on repairs and if its damage i will pay a call out fee of R320-00 I SIGNED the form . Im paying the phone everyday but Im not using it , no calls from Truworths only when you go there the staff will give you a big attitude . all i need to know when am getting a phone that i paying every month? truworths must just refund my money that im paying for that phone at take their phone Im so tired of them. no follow up until i go myself but still i cant get help . its been 2 months now without having a phone but good on calling me if i dont pay .
Thank you for your post and allowing us the opportunity to attend to this matter for you.
We have investigated your concerns raised, and contacted the relevant store mentioned in your post.
As part of our Cell Phone Returns Procedure, once a problem is reported, it is compulsory that it be sent to MTN for assessment to determine the cause of the fault.
Your cell phone was indeed sent to MTN for a warrantee assessment, but was declined due to the condition of the handset. You were therefore informed that you will have to return to the store in order to sign a document authorizing the repair of the phone by MTN.
We are pleased to confirm that the cell phone was returned by MTN on 18 July 2015 and that it has been repaired.
We apologise for the delay on behalf of MTN and for any inconvenience caused as a result of this matter. We further trust that we were able to adequately attend to your concerns.
Should you have any other comments or suggestions, kindly contact us on ***, or send an e-mail to ***.
Yours sincerely,
Lynn
Thank you for your post and allowing us the opportunity to attend to this matter for you.
We have investigated your concerns raised, and contacted the relevant store mentioned in your post.
As part of our Cell Phone Returns Procedure, once a problem is reported, it is compulsory that it be sent to MTN for assessment to determine the cause of the fault.
Your cell phone was indeed sent to MTN for a warrantee assessment, but was declined due to the condition of the handset. You were therefore informed that you will have to return to the store in order to sign a document authorizing the repair of the phone by MTN.
We are pleased to confirm that the cell phone was returned by MTN on 18 July 2015 and that it has been repaired.
We apologise for the delay on behalf of MTN and for any inconvenience caused as a result of this matter. We further trust that we were able to adequately attend to your concerns.
Should you have any other comments or suggestions, kindly contact us on ***, or send an e-mail to ***.
Yours sincerely,
Lynn