1 reviews | Active since Sept 2014
Cellphone Insurance Claim Unattended since 2014
My mother has a cellphone insurance with Truworths that she pays ..the phone then got damaged and she made a claim, skynet came to take the cellphone for Repairs on the 07th of August 2014 with shipment number ***, till this date no correspondance whatsoever was received with regards to the claim ever since they took the Cellphone, I have followed up a few times myself and spoke to some clueless lady by the name of Mpho Baloyi who advised me that she will follow up and provide me with feedback .. I let a week pass with no feedback, I made a follow up today as well and spoke to the same lady who then told me that her manager is not around to provide feedback and that she will call me,! First and foremost no ETA was given to me when i first made the call as to how long should this query take to resolve, 2nd of all having worked at a call centre environment once myself shouldnt there be a system used to document notes and feedback of a query, why should a customer service consultant wait for a Manager to provide feedback him/herself ? This claim was made in July 2014 already its now Feb 2015 and still nothing! Really guys? This is *******! Someone ****** tell me whats going on!
Thank you for bringing your concerns to our attention.
Upon receipt of your post we deemed it necessary to investigate your concerns raised. We escalated this matter, and established that the delay to resolving your mother's query was regrettably due to unforeseen circumstances.
We have ascertained that the issue has since been fully investigated, and that your mother was contacted in order to shed light on the matter for her. We are pleased to confirm that this issue has been acceptably resolved, and that your new handset will be delivered to you soon.
We wish to make use of this opportunity to sincerely apologise to you for the inconvenience and frustration experienced as a result this matter, but we trust that you are satisfied with the outcome to your query.
Kind regards,
Charmaine
Thank you for bringing your concerns to our attention.
Upon receipt of your post we deemed it necessary to investigate your concerns raised. We escalated this matter, and established that the delay to resolving your mother's query was regrettably due to unforeseen circumstances.
We have ascertained that the issue has since been fully investigated, and that your mother was contacted in order to shed light on the matter for her. We are pleased to confirm that this issue has been acceptably resolved, and that your new handset will be delivered to you soon.
We wish to make use of this opportunity to sincerely apologise to you for the inconvenience and frustration experienced as a result this matter, but we trust that you are satisfied with the outcome to your query.
Kind regards,
Charmaine