CELLPHONE INSURANCE ALWAYS FAILS

I lost my phone.. my premiums are always paid on time but yet @finrite can't seem to assist me. I emailed all the required documents almost two weeks ago. I called last week and they said they'd get back to me in 48 hours..it has been almost a week now. I called friday, they left me on the phone waiting for 20 minutes before i hung up. Yesterday i called again, and was left hanging on for 15 minutes so i hung up. Today i thought i'd call at 8 to ensure that my call gets answered, i still waited 3 minutes with a automated voice saying the call volumes are high...at 8am?? Really now? Truworths..you need to fix this because you sold the insurance and on your page i find the number to call..even though calls always go unanswered. I am a truworths customer and you need to fix this. Hollard needs to reconsider finrite because they drag everyones name through the mud. Absolutely bad service. Someone tag Hollard and Finrite!!! This finrite company is a real fail! Who runs it?