1 reviews | Active since Oct 2013
Cellphone Department
<p>I am sad to be writing about such a big company. I bought a cellphone in March at Truworths JHB central and it had charging problems so I took it back and it has been with the store ill now. Surprisingly Iam getting a credit reminder that I owe the store some installments and on enquiry at the store (from Nonhlanhla Khumalo) I was told to go to MTN. Now which MTN do I go to? and what do I say to them as I do not have a contract that I signedwith MTN?</p> <p>The pone in question was bought through a store card and now I have to go to MTN? The stores service definitely belongs to a ****a shop and I wonder if thats the service all truworths stores render to their customers? </p> <p> </p>
We acknowledge your frustration in this regard and therefore immediately contacted the relevant Management to investigate and address this matter.
Following our telephonic conversation, we confirm that the Manager of the relevant store has attempted to contact you to provide you with feedback in this regard.
We wish to take this opportunity to sincerely apologise to you for any inconvenience and frustration that may have been caused to you as a result this matter, however trust that you are satisfied with the outcome to your query.
Kind regards,
Truworths Online Team
We acknowledge your frustration in this regard and therefore immediately contacted the relevant Management to investigate and address this matter.
Following our telephonic conversation, we confirm that the Manager of the relevant store has attempted to contact you to provide you with feedback in this regard.
We wish to take this opportunity to sincerely apologise to you for any inconvenience and frustration that may have been caused to you as a result this matter, however trust that you are satisfied with the outcome to your query.
Kind regards,
Truworths Online Team