Cellphone claim - No feedback & no stock

It has been 2 weeks since I lodged a claim for my lost cellphone. <br> <br> There is never feedback provided to me, I have to call in myself to get feedback. The feedback I do eventually get is always unsatisfactory. I was eventually told they always try to contact me on the number that is currently not working as I have not done a sim swap yet they have my alternate contacts. <br> <br> When claim was finally authorised, they didn't have stock of my HTC One M8, I understood BUT then they offered me a Samsung S5. I told them I prefer the Sony Xperia Z3 rather but was told the Z3 costs R13000 and when I checked with Vodacom website it costs R8249. I was willing to pay the difference of R249 as I am only covered for R8000.<br> <br> To me it seems like their supplier are pushing for finishing up their old stock, and they are overpricing other phones. <br> <br> Finrite should get a variety of suppliers to avoid their company and their clients from being **********. <br> <br> I regret taking up the insurance knowing of this condition: \Replace the Handset with a product of similar quality and price."Because I would have asked for the cash and I would have bought the phone from Vodacom and I would be back to having a phone now"""