SM
Sithembile M
1 reviews | Active since Aug 2014
17 Sept 2015, 13:48
Cellphone account beyond 6 months
In December last year 2014, I bought a cell phone for my son and was told the interest will be charged within the period of 6 months, but to my suprize,I emailed their service department and they told me 6 months doesn't literally mean 6 months, it can take more than 6 months.<br> according to my communication with them during December I expected to pay Jan to June, but even today my October statement is still reflecting some interest for the cell phone taken in December.
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Truworths's replyOfficial
23 Sept 2015, 13:00Hello Maxam ,
Thank you for your post.
We acknowledge your frustration in this regard and therefore, conducted an enquiry into your concerns raised.
We have established that your purchase for the cell phone was indeed made on 21 December 2014 and that due to a system error the payments received were not correctly allocated towards your cellphone plan. As such mainly the balance on your six month plan was reduced.
Following your telephonic conversation with one of our Call Centre consultants on 22 September 2015, we can confirm that your account was adjusted accordingly.
We wish to convey our sincerest apologies for any inconvenience or frustration caused as a result of this matter.
Yours sincerely,
Lynn
Thank you for your post.
We acknowledge your frustration in this regard and therefore, conducted an enquiry into your concerns raised.
We have established that your purchase for the cell phone was indeed made on 21 December 2014 and that due to a system error the payments received were not correctly allocated towards your cellphone plan. As such mainly the balance on your six month plan was reduced.
Following your telephonic conversation with one of our Call Centre consultants on 22 September 2015, we can confirm that your account was adjusted accordingly.
We wish to convey our sincerest apologies for any inconvenience or frustration caused as a result of this matter.
Yours sincerely,
Lynn
Truworths's reply23 Sept 2015, 13:00
Official
Hello Maxam ,
Thank you for your post.
We acknowledge your frustration in this regard and therefore, conducted an enquiry into your concerns raised.
We have established that your purchase for the cell phone was indeed made on 21 December 2014 and that due to a system error the payments received were not correctly allocated towards your cellphone plan. As such mainly the balance on your six month plan was reduced.
Following your telephonic conversation with one of our Call Centre consultants on 22 September 2015, we can confirm that your account was adjusted accordingly.
We wish to convey our sincerest apologies for any inconvenience or frustration caused as a result of this matter.
Yours sincerely,
Lynn
Thank you for your post.
We acknowledge your frustration in this regard and therefore, conducted an enquiry into your concerns raised.
We have established that your purchase for the cell phone was indeed made on 21 December 2014 and that due to a system error the payments received were not correctly allocated towards your cellphone plan. As such mainly the balance on your six month plan was reduced.
Following your telephonic conversation with one of our Call Centre consultants on 22 September 2015, we can confirm that your account was adjusted accordingly.
We wish to convey our sincerest apologies for any inconvenience or frustration caused as a result of this matter.
Yours sincerely,
Lynn