mK
malusi K
1 reviews | Active since Dec 2015
12 Dec 2015, 11:42
cell phone insurance
I lost my phone n I insured it under truworths I logged a claim n on the 08/12/15 they called me offering me Samsung A7 wch I rejected n yesterday I received a message saying my claim has been approved who approved it without my consent? So are u forcing me to use something I don't like? worse part on the 09/12/15 I called an asked for ada options n u never called back to me those options or u gonna deliver then after 3-4 working days like it says on the sms?
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Truworths's replyOfficial
17 Dec 2015, 17:32Hello kamomal,
Thank for your post.
Please accept our apologies for the delay in our response.
Truworths' cellphone insurance cover is underwritten by Hollard Insurance Company Limited and administered by Finrite Insurance Administrators.
We have therefore liaised directly with Finrite regarding your concerns. Whilst we have been unable to reach you on the number provided in your post, we have supp**** them with your details. We were informed that they are currently conducting an investigation into your query, and will contact you soonest with their findings.
Should you have any further queries in this regard, please contact Finrite on ***.
Kind regards,
Lynn
Thank for your post.
Please accept our apologies for the delay in our response.
Truworths' cellphone insurance cover is underwritten by Hollard Insurance Company Limited and administered by Finrite Insurance Administrators.
We have therefore liaised directly with Finrite regarding your concerns. Whilst we have been unable to reach you on the number provided in your post, we have supp**** them with your details. We were informed that they are currently conducting an investigation into your query, and will contact you soonest with their findings.
Should you have any further queries in this regard, please contact Finrite on ***.
Kind regards,
Lynn
Truworths's reply17 Dec 2015, 17:32
Official
Hello kamomal,
Thank for your post.
Please accept our apologies for the delay in our response.
Truworths' cellphone insurance cover is underwritten by Hollard Insurance Company Limited and administered by Finrite Insurance Administrators.
We have therefore liaised directly with Finrite regarding your concerns. Whilst we have been unable to reach you on the number provided in your post, we have supp**** them with your details. We were informed that they are currently conducting an investigation into your query, and will contact you soonest with their findings.
Should you have any further queries in this regard, please contact Finrite on ***.
Kind regards,
Lynn
Thank for your post.
Please accept our apologies for the delay in our response.
Truworths' cellphone insurance cover is underwritten by Hollard Insurance Company Limited and administered by Finrite Insurance Administrators.
We have therefore liaised directly with Finrite regarding your concerns. Whilst we have been unable to reach you on the number provided in your post, we have supp**** them with your details. We were informed that they are currently conducting an investigation into your query, and will contact you soonest with their findings.
Should you have any further queries in this regard, please contact Finrite on ***.
Kind regards,
Lynn