1 reviews | Active since Sept 2017
Cashiers very ********
I went to buy my foundation at truworths canal walk today. I was so disappointed with the service that i got from cashiers (cosmetic side) when i arrived they were assisting a gentle man who was paying for his staff. I stood for almost 20mins waiting for them to assist me . Nobody cared , or was concerned with my waiting . About four of the workers were assisting each other at one till to redeem the gentleman 's voucher , the other till was empty without a cashier. When i got tired of waiting i had to ask one of the cashier if only one till was working and i was directed to the men's department to pay. I think truworths should retrain the workers how to handle customers. That was horrible service! !!
Thank you for your post and allowing us the opportunity to respond.
We always strive to provide our customers with an effortless shopping experience and service of international standards. Therefore we immediately escalated your query to the relevant management of the store mentioned in your post.
We believe that you were contacted by the Floor Manager who has apologized to you and addressed your concerns raised. In addition we confirm that this matter will be further investigated to ensure that it remains an isolated incident.
We value your feedback and we would like to take this opportunity to thank you for your patronage.
We trust that we were able to acceptably address this matter. Should you have any further concerns or suggestions, please do not hesitate to contact us on *** or via email on *** .
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We always strive to provide our customers with an effortless shopping experience and service of international standards. Therefore we immediately escalated your query to the relevant management of the store mentioned in your post.
We believe that you were contacted by the Floor Manager who has apologized to you and addressed your concerns raised. In addition we confirm that this matter will be further investigated to ensure that it remains an isolated incident.
We value your feedback and we would like to take this opportunity to thank you for your patronage.
We trust that we were able to acceptably address this matter. Should you have any further concerns or suggestions, please do not hesitate to contact us on *** or via email on *** .
Yours sincerely,
Truworths Online Team