1 reviews | Active since Mar 2009
cashier refusal to exchange a gift jacket
I bought a jacket for my sister as a birthday present, when she tried fitting the jacket, it was too big. She went to Eastgate to exchange it for a smaller size, she was turned away by one of the cashier because she didn't have a receipt. When a bought the jacket i was not advised on the procedure of exchanging sizes for a gift. The item has passed 30 days as she was only able to return it to me now. The jacket is R675, i cannot just throw it away because of the inconvenience that was caused by your Eastgate store. I need the jacket to be exchanged for the right size. I need someone to assist. I have been a loyal truworths customer for a very long period, and I never had a problem with none of your store. My sister explains that it was an older lady that was assisting her, and she had bad attitude. Please retrain older staff members on the right attitude not to mistreat younger customers.
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that your sister was correctly informed that an exchange could not be authorized without the required proof of purchase or gift receipt.
When an item is purchased as a gift, we have the facility available where our customers can request a gift receipt, to ensure an effortless return or exchange for the gift recipient.
We confirm that your concerns raised have been escalated to management at your nearest Truworths store, and that you have subsequently been contacted to discuss the matter further.
Further to this we are pleased to confirm that you will be returning to store, in order to be assisted with regards to your concerns raised
We once again apologize for any inconvenience or frustrations caused, and trust that this matter will be acceptably resolved soon.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that your sister was correctly informed that an exchange could not be authorized without the required proof of purchase or gift receipt.
When an item is purchased as a gift, we have the facility available where our customers can request a gift receipt, to ensure an effortless return or exchange for the gift recipient.
We confirm that your concerns raised have been escalated to management at your nearest Truworths store, and that you have subsequently been contacted to discuss the matter further.
Further to this we are pleased to confirm that you will be returning to store, in order to be assisted with regards to your concerns raised
We once again apologize for any inconvenience or frustrations caused, and trust that this matter will be acceptably resolved soon.
Kind regards,
Truworths Online Team