ND
Nizaam D
1 reviews | Active since May 2018
23 Nov 2019, 17:49
Cashier didn't give me watch
Yesterday Friday 23rd November. I went to truworths to go get a watch for someone as a birthday present. The cashiers then rings the watch up and puts it into a bag. I then rush of back to work to give it to the girl I bought it for one to discover it was empty box with no watch on!! Immediately I rush back to the store only to find the watch I purchased on the till where the cashier checked it out. I then explained it to the cashier that was there at the moment and she gave me the watch. There was another lady with the cashier and they both apologized but I was so upset because how did the cashier put the empty watch container in my bag and not notice it when I walked away.
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Truworths's replyOfficial
26 Nov 2019, 18:24 Thank you for your post.
We acknowledge your frustration and At Truworths, we strive to provide an effortless shopping experience at all times, where customers are assisted by efficient and enthusiastic consultants. Thus, we were concerned to hear of your experience and immediately escalated this to the Store Manager.
We have subsequently liaised with management at the relevant store and are pleased to confirm that the Store Manager has been in contact with you. Furthermore, we wish to advise that the consultant in question will be dealt with internally
We sincerely apologise for the service you have received, as your patronage is important to us and we hope that we can continue the relationship that we have established over the years.
Should you have any further queries please contact us directly on *** or via email ***.
Kind regards,
Truworths Online Team
We acknowledge your frustration and At Truworths, we strive to provide an effortless shopping experience at all times, where customers are assisted by efficient and enthusiastic consultants. Thus, we were concerned to hear of your experience and immediately escalated this to the Store Manager.
We have subsequently liaised with management at the relevant store and are pleased to confirm that the Store Manager has been in contact with you. Furthermore, we wish to advise that the consultant in question will be dealt with internally
We sincerely apologise for the service you have received, as your patronage is important to us and we hope that we can continue the relationship that we have established over the years.
Should you have any further queries please contact us directly on *** or via email ***.
Kind regards,
Truworths Online Team
Truworths's reply26 Nov 2019, 18:24
Official
Thank you for your post.
We acknowledge your frustration and At Truworths, we strive to provide an effortless shopping experience at all times, where customers are assisted by efficient and enthusiastic consultants. Thus, we were concerned to hear of your experience and immediately escalated this to the Store Manager.
We have subsequently liaised with management at the relevant store and are pleased to confirm that the Store Manager has been in contact with you. Furthermore, we wish to advise that the consultant in question will be dealt with internally
We sincerely apologise for the service you have received, as your patronage is important to us and we hope that we can continue the relationship that we have established over the years.
Should you have any further queries please contact us directly on *** or via email ***.
Kind regards,
Truworths Online Team
We acknowledge your frustration and At Truworths, we strive to provide an effortless shopping experience at all times, where customers are assisted by efficient and enthusiastic consultants. Thus, we were concerned to hear of your experience and immediately escalated this to the Store Manager.
We have subsequently liaised with management at the relevant store and are pleased to confirm that the Store Manager has been in contact with you. Furthermore, we wish to advise that the consultant in question will be dealt with internally
We sincerely apologise for the service you have received, as your patronage is important to us and we hope that we can continue the relationship that we have established over the years.
Should you have any further queries please contact us directly on *** or via email ***.
Kind regards,
Truworths Online Team